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This remote access interface provides an intuitive and modern experience unlike many of the competitors we’ve experimented with. One reason is its compatibility with all major OS and mobile platforms (macOS, Windows, Linux, Android, iOS, and even Chrome OS).Īnother exciting element of TeamViewer is its UI design.
In just a moment, our ConnectWise Control review will delve into these features, and compare their pros and cons against its competitor, TeamViewer.Įnterprise, corporate and tech support-fueled organizations adore TeamViewer - and for many reasons. Though ConnectWise Control seems costly in comparison to some of its competitors, its expansive variety of features makes it one of the most advanced remote access solutions currently available. Thus, CWC provides users with both remote desktop access and tech support functionality. The remote desktop platform known as ConnectWise Control was developed with IT teams and enterprises in mind. This article looks at the differences between ConnectWise Control and TeamViewer to help you select the right one for your situation.
Many remote access tools are on the market with different features that appeal to various audiences.
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Mass deployment (MSI package - rollout TeamViewer via script)Remote access software is an essential solution for individuals or organizations who need to manage and access remotely located computers.
Group sharing Share a group from the TeamViewer software to a contact that you have in your Computers and Contacts list.Ĭreate custom fields for computers & contacts listĬreate groups & subgroups for computers & contacts list
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Number of licenses manageable with one accountĭedicated Connection Groups Use concurrent user groups to assign the TeamViewer channels of your license to users from your company profile. a Corporate license) and can use this license to make connections. Licensed users Licensed users are the users in a company profile who are assigned to a specific license (e.g. Managed devices Devices centrally managed within the company profile by the administrator - enables device specific features such as 'Unattended Access' and 'wake on LAN'.
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Upgrade concurrent connections (channels) User access reporting Report on outgoing connections from an user's device to a remote device.Ĭonnection billing Enables the service provider to set rates and bill their customers (based on support connections). Invite additional participants and session handoverĭevice access reporting Report incoming connections to a device. Remote Quick Steps Predefined set of actions which can be performed with one click That way you can connect into each user session e.g. Terminal server support (connect into user sessions) On a server OS, there is always a server ID, additionally each user profile will have a unique user ID. TeamViewer is compatible with UAC and works automatically on operating systems with User Account Control (UAC). This is an additional security feature of Microsoft Windows.
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UAC (User Account Control) support With Windows Vista, Microsoft introduced UAC, which leads to a password prompt, whenever administrative activities are being performed. SOS Button Allows your customer to request support from you with a simple double click on a desktop icon. By using the service queue within TeamViewer to manage customer-initiated service cases, your support team can more efficiently organize, prioritize, and resolve them. Service Queue Whether they come in as standard service cases or emergency requests, support tickets can quickly pile up. In-session automation/scripting (number of scripts)įile transfer Various ways of file transfer drag & drop, copy & paste, transfer manager.Īssign service cases to other technicians Manage and distribute incoming support requests (service queue). You can then remotely convert the QuickSupport module to a Host module installation.
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Remotely install TeamViewer Host Remotely installing a Host module can be accomplished by first connecting using a QuickSupport module. Yes, to a specific number of devices (depends on license) Number of concurrent sessions per concurrent user Maximum number of sessions in separate tabs. Number of devices to connect from Number of devices that can be used to establish an outgoing connection to another device.Ĭoncurrent connections (channels) included Multiple sessions at a time (channels). Switch Sides Switch sides allows you to switch who is remote controlling and who is being remote controlled. VoiP, Video, Chat during remote control session
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